Billancer / Help
Support
Need a hand, want to report a problem, or need your account and data removed? Every request is read by a human.
Last updated: September 28, 2026
Contact support
Email support@billancer.eu or use the form below. Include the app version, device, and a short description of what happened when useful.
Account deletion
You can delete your Billancer account yourself in the app under Settings → Account. If you can no longer open the app, send a deletion request below from the email address linked to your account. We will verify the request, confirm it, and let you know when it is complete.
Deletion removes your hosted account and associated personal data that we are not legally required to retain. It does not delete your private iCloud workspace or cancel an Apple subscription.
Deletion also permanently removes your issued invoices, reports, and templates. Save the PDFs of your issued invoices first: tax rules may require you to keep them for several years.